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Thank you for your interest in Wakefield, REALTORS. It is our pleasure to tell you more about our company and the property management services we provide.
We manage our property management business with the primary objective of minimizing vacancy loss. The success of every decision we make and every process we implement is measured based upon this goal. Of course, the most effective way to minimize vacancy loss is to retain good tenants, and the way to retain good tenants is to provide excellent customer service! In this economy, the rental market has actually gotten stronger and is more competitive than ever. When it comes time for a tenant to renew their Lease, in many cases, their decision whether to renew or give notice will come down to the level of service they have received during their Lease term.
In the rental market, excellent service means providing quick and conclusive responses to repair requests and other tenant inquiries, and taking proactive measures such as sending a vendor to the home to address small things that surface during a property review; things like weather stripping or a broken cabinet hinge. These types of repairs cost very little, but make a big difference to the people living in the home. Excellent service is not difficult to achieve, but it does require an effective partnership between the management company and the property owner! We know that excellent customer service starts with effective communications between our staff and the property owners we represent.
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